The First International Congress of Public Administration
On February 11-13, 2026, the First International Congress of Public Administration was held at the Presidential Academy in Moscow.
Evgeny Styrin, Head of the International Laboratory for Digital Transformation in Public Administration at the Higher School of Economics, made a presentation at the RANEPA at the First International Congress on Public Administration on "Emotional Determinants of Digital Interaction between Citizens and the State: Cross-Country Analysis". The Congress brought together more than 1,200 participants: heads of key blocks of the Presidential Administration and the Government of the Russian Federation, heads of regions and municipalities, parliamentarians, top managers of state corporations and major domestic companies from the business environment, international experts in the field of management, representatives of the scientific and expert community. The event is organized by the Presidential Academy with the support of the Government of the Russian Federation and the Presidential Administration of Russia. The partner of the event is the Roscongress Foundation.
The Laboratory team continues to research the role of emotions in the digital transformation of public administration. Evgeny Styrin presented a map of the user's emotional path through Gosuslugi, highlighted the results of an online survey in Russia, the USA, Israel, Germany, Poland and the UK. According to the data obtained, Russia, with the leadership of digital services to the population, has a low level of digital trust in the state. Among the recommendations of Evgeny Styrin:
• Increase transparency of working with data - simple explanations of what is being collected, why, on what basis, who has access; a log of actions with data and notifications for the user.
• Enhance the citizen's sense of control - flexible consents, clear privacy settings, the ability to easily revoke consent and manage notifications.
• Improve the user experience of key life scenarios - fewer steps, clear forms, human language, uniform interface standards, accessibility for different groups.
• Make the service process predictable - transparent statuses, deadlines, reasons for refusals, checklists, proactive prompts and notifications.
• Develop support and feedback - fast channels, clear escalation, complaint analysis, and public reports on what has been fixed.
• Communicate changes and benefits - regular explanations, case studies, comparison with international practices, emphasis on safety and convenience.
